| CHI 98 Conference Program | April 18-23, 1998, Los Angeles, CA USA |
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Steven Poltrock, Boeing Information and Support Services; Jonathan Grudin, University of California at Irvine
Benefits
You will learn what groupware technologies are being used, what problems people
have encountered and how successes were obtained.
Origins
Popular at previous CHI conferences, this tutorial has been revised for CHI 98.
Features
Audience
Designers, developers, researchers, marketers and managers who need to know about
the current possibilities and future trends of CSCW, groupware or workflow
systems. A general background in HCI and experience working collaboratively is
assumed. Broad knowledge or experience with collaborative technologies is not
expected.
Presentation
Lectures and structured activities.
Instructors
Steven Poltrock and Jonathan Grudin, Co-Chairs of CSCW 98, began collaborating in
1986. Jonathan Grudin, Editor-in-Chief of ACM Transactions on Computer-Human
Interaction, has worked as a developer and researcher, and has published numerous
technical and popular articles. Steven Poltrock introduces, evaluates and deploys
groupware systems that support information sharing, organizational memory,
concurrent engineering, collaborative authoring and workflow management. Together
they have authored several overviews of CSCW and groupware.
Related Tutorials
Batya Friedman, Colby College; Jonathan Grudin, UC Irvine
The common good of our information infrastructure depends on designs through which users can establish and maintain trust and accountability. Consider, for example, current questions in the design of Internet commerce. Should we provide simple statements of security? Should we provide technical descriptions of security technology (e.g., encryption algorithms)? Or, following the UL approval seal for electric light bulbs and appliances, should we evolve a set of standards and conventional notations for establishing levels of trust and channels for accountability? Or all of the above and more?
In this workshop we are concerned with understanding how to design computer-based interactional experiences that preserve trust and accountability. We draw on the organizers' background and participants' research and design experiences to: (1) identify positive designs and abuses of trust and accountability in computer systems and (2) generate design principles for preserving trust and accountability in the design of future systems. Presumably successful designs will require multi-faceted innovations that include new technical mechanisms, interface metaphors and, on a societal level, the development of social conventions and standards.
Who should attend? Participants with diverse backgrounds and design experiences are desired, including designers, educators, practitioners and researchers. Interested individuals should submit a letter describing his or her (1) interest in the topic, (2) background and (3) three cases in which he or she has encountered issues of trust and/or accountability in a computer system, either as a designer or as a user. Each case should discuss the context of use, the design and the issue that arose.
Contact
Batya Friedman
Colby College
Waterville, ME 04901 USA
Tel: +1 207 872 3572
b_friedm@colby.edu
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