| CHI 98 Conference Program | April 18-23, 1998, Los Angeles, CA USA |
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Batya Friedman, Colby College; Jonathan Grudin, UC Irvine
The common good of our information infrastructure depends on designs through which users can establish and maintain trust and accountability. Consider, for example, current questions in the design of Internet commerce. Should we provide simple statements of security? Should we provide technical descriptions of security technology (e.g., encryption algorithms)? Or, following the UL approval seal for electric light bulbs and appliances, should we evolve a set of standards and conventional notations for establishing levels of trust and channels for accountability? Or all of the above and more?
In this workshop we are concerned with understanding how to design computer-based interactional experiences that preserve trust and accountability. We draw on the organizers' background and participants' research and design experiences to: (1) identify positive designs and abuses of trust and accountability in computer systems and (2) generate design principles for preserving trust and accountability in the design of future systems. Presumably successful designs will require multi-faceted innovations that include new technical mechanisms, interface metaphors and, on a societal level, the development of social conventions and standards.
Who should attend? Participants with diverse backgrounds and design experiences are desired, including designers, educators, practitioners and researchers. Interested individuals should submit a letter describing his or her (1) interest in the topic, (2) background and (3) three cases in which he or she has encountered issues of trust and/or accountability in a computer system, either as a designer or as a user. Each case should discuss the context of use, the design and the issue that arose.
Contact
Batya Friedman
Colby College
Waterville, ME 04901 USA
Tel: +1 207 872 3572
b_friedm@colby.edu
Ben Shneiderman
Department of Computer Science
University of Maryland
Lab: http://www.cs.umd.edu/projects/hcil/
A handwritten codex or printed book transformed society by allowing users to preserve and share information. Today, leather-bound volumes and illuminated manuscripts have given way to animated image maps and hot links. Vannevar Bush's memex has inspired the World Wide Web, which provides users with vast information resources and convenient communications. In looking to the future, we might again transform society by building a genex, a generator of excellence. Such an inspirational environment would empower personal and collaborative creativity by enabling users to:
This talk describes how a family of integrated software tools might support this four-phase model of creativity in health, education, entertainment and beyond.
Ben Shneiderman is a Professor in the Department of Computer Science, Head of the Human-Computer Interaction Laboratory and Member of the Institutes for Advanced Computer Studies and for Systems Research, all at the University of Maryland at College Park. He received an honorary doctorate of science from Guelph University in 1995 and was elected as a Fellow of the Association for Computing (ACM) in 1997.
Dr. Shneiderman is the author of Software Psychology: Human Factors in Computer and Information Systems (1980) and Designing the User Interface: Strategies for Effective Human-Computer Interaction (1987, second edition 1992, third edition 1998), Addison-Wesley Publishers, Reading, MA. His 1989 book, co-authored with Greg Kearsley, Hypertext Hands-On!, contains a hypertext version on two disks. It was the world's first commercial electronic book and pioneered the highlighted embedded link. This concept was part of the Hyperties hypermedia system, produced by Cognetics Corporation, Princeton Junction, NJ. His starfield displays with dynamic queries has been implemented in the commercial product Spotfire.
Dr. Shneiderman has co-authored two textbooks, edited three technical books, and published more than 200 technical papers and book chapters. His 1993 edited book Sparks of Innovation in Human-Computer Interaction collects 25 papers from ten years of research at the University of Maryland. This collection includes Dr. Shneiderman's seminal paper on direct manipulation, a term he coined in 1981 to describe the graphical user interface design principles: visual presentation of objects and actions combined with pointing techniques to accomplish rapid incremental and reversible operations.
Organizers
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For details, see http://www-eurisco.onecert.fr/events/intlsig98.html.
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Session Chair: Alison Lee, IBM T.J. Watson Research Center
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Brenda Laurel
Founder and Vice President, Design
Purple Moon
http://www.purple-moon.com/
The discipline of interface design is a shrinking subset of the domain of human-computer interaction. Despite our best efforts, HCI is traditionally understood as the art of slapping a friendly front-end on a functional fait accompli. Our role as advocates for "users" has been expressed in the details of the interface. But the growing pervasiveness of computers in human lives requires us to extend the scope of our advocacy; to express our values in the broader dimensions of form, structure and purpose.
In the Enlightenment, the philosophy of Humanism asserted that humans were innately improvable through their own efforts. Blind progress is humanism's evil twin. As our technologies become more profoundly formative of our future, we steal a growing portion of responsibility for our destiny from nature. Our ability to rely on nature to assert balance and wholeness appears to decline in direct proportion to the technological strides we take.
We cannot simply depend upon "human nature" or "family values" or even "the free market" to insure that the instrumentalities we develop will actually serve humanity or any individual human. If we are to advocate for humans in our technological world, how must our discipline grow? How can we do values-driven work while remaining closely attuned to actual human lives, needs and desires? The HCI community has the opportunity - and the responsibility - to make changes at the level of popular culture which will have a profound effect on the role of technology and the quality of human life.
Brenda Laurel is a 20-year entertainment software industry veteran who masterminded the four-year gender, play and technology research initiative that led to Purple Moon's creation. As Purple Moon Vice President, Design, Laurel drives the product's conceptual and creative direction toward the company mission to provide delightful and inspiring entertainment to girls ages 8-12. Laurel co-founded Purple Moon after serving as a member of the research staff at Interval Research Corporation, Purple Moon's parent company. Prior to Purple Moon, Laurel's career spanned renowned work in virtual reality, human-computer interface design and product development for companies such as Apple Computer, Atari, Activision, Fujitsu Laboratories, Lucasfilm Games, Sony Pictures and Paramount New Media.
Laurel began her career in 1977 as a computer game designer and programmer at CyberVision. She holds a B.A. in Communication and an M.F.A. and Ph.D. in theatre. She is editor of The Art of Human Computer Interface Design (1990) and author of Computers as Theatre (1991).
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